FAQ
We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
We have free lift pass for children 0-6 years, where children with helmet and accompanied by parents are free!
You do not need a keycard to buy online. If you don`t have a keycard buy it online and pick it up at the ticket office
You will receive a e-mail receipt to the address you used in your purchase
Keycard is the physical card, plastic card you use when you go through the gates at the resort
The number of your chip/keycard is printed on the plastic card
Please go to the ticketoffice and they will help you.
The Keycard should be placed in your left pocket.
The skipass you purchased is valid for the period you purchased.
If you reloaded a Keycard/chipcard you cand go directly to the slopes, unless the product you bought requires other information.
If you did not have Keycard and ordered this online, you'll need to go to the ticketoffice to pick this up.